***SHIPPING INFO***

PLEASE NOTE: WE DO NOT SHIP TO P.O. BOXES

IF SPECIAL DELIVERY INSTRUCTIONS ARE REQUIRED, PLEASE EMAIL CUSTOMERCARE@SHOPPLANETBYLAURENG.COM.

Domestic orders with an order value great than $500.00 require a signature.

Standard Delivery: In-stock items will arrive 4-6 business days after your order is processed. FREE

All shipments to Alaska, Hawaii, Puerto Rico and Guam are shipped Standard via United States Postal Service. In-stock items will arrive in 4-8 business days after your order is processed. FREE

All shipments to APO/FPO addresses are shipped Standard via United States Postal Service. In-stock items will arrive in 5-7 business days after your order is processed; however, some destinations may take up to 21 days. FREE

If you are not absolutely delighted with an PLANET by Lauren G purchase, we make it easy for you to return it for free.

We accept unworn merchandise with the receipt and original tags attached within 15 days of the invoice date. Refunds will be issued in the same tender as the purchase.

Please note that the processing of online returns may take up to 5 business days after the return has been received. Depending on your credit card company, the credit should appear on your statement within 2 billing cycles.

If you have additional questions, please contact our Customer Service Team by email at customercare@shopplanetbylaureng.com

NOTE: Items must be in stock for expedited delivery.  You will be contacted by one of our customer care representatives if there is a delay in processing

We gladly ship around the PLANET!

All other country's outside the US: Pricing Dependent on Location and Weight.
If you would like to know specific pricing, please contact us and we will get back to you within 48 hours.
For orders being shipped outside of the United States, please be sure to use a valid street address and note that we cannot ship to PO or APO boxes. We cannot guarantee that international orders will ship the next business day since additional verification is often necessary.
Most international shipments will be delivered within 5-10 business days; however, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs.
If you need to return or exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item. To issue an international return, please contact us, and we will get back to you within 48 hours.
If you would like to know specific pricing please contact our customer service department at
customerservice@shopplanetbylaureng.com. We will get back to you within 48 hours of request.

Custom Duties and Foreign Taxes
Please note our customers are solely responsible for any customs duties, foreign taxes and/or other fees that their country may impose to permit delivery of their order. These additional fees will not be reflected during checkout. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. If the delivery is refused, the shipment and return fees are the responsibility of the customer. These charges will be deducted from the total order refund. Call your local customs office for details about these charges.

Your selected item may be in high demand or a special order we are making just for you. We will expedite what is currently in stock for immediate gratification. Backorders will be shipped as soon as available.

Don’t fret! We will pick up shipping on any packages that follow.

Unfortunately, shipping information cannot be changed once you submit your order . Because of our commitment to processing orders quickly, we are unable to make modifications once an order begins the fulfillment process.  We apologize for any inconvenience this may cause, and hope that in the majority of cases, our faster processing times will work to your advantage.  If you have any additional questions about shipping your order, please contact our Customer Service Team.

Returns and exchanges are accepted on all merchandise within 2 weeks of receipt of order, unless otherwise noted as "Sale", "Cashmere Scarves" or "Jewelry". Items can only be returned or exchanged if they have not been worn. They must be returned in the same condition shipped. 

STEPS FOR AN EASY RETURN

Visit Our Returns Page: CLICK HERE!

IMPORTANT: Have your Order Number and the Delivery Zip Code ready!

Follow the instructions online to process your return and to receive a PREPAID SHIPPING LABEL!

If you are having difficulty processing your return through our web site:

1. Email customercare@shopplanetbylaureng.com
2. Include in your email the following information:
     - Order Number
     - Details on why you are returning an item
     - Your phone number should you like to speak with a PLANET Stylist.

NOTE: FREE returns for U.S. orders only. For International orders outside the U.S., Customers are responsible for return shipping costs. ALL SALE ITEMS ARE FINAL SALE in which case they are not eligible for a refund, exchange, or store credit and cannot be returned.

We only accept returns/exchanges and/or credits for items that are only purchased in our online boutique shopplanetbylaureng.com. Items that are purchased in other boutiques are not eligible for return, store credit or exchange. Please contact the store you bought the item from for any exchange or refund requests.

Returns and exchanges are accepted on all merchandise within 2 weeks of receipt of order, unless otherwise noted as "Sale", "Cashmere Scarves" or "Jewelry". Items can only be returned or exchanged if they have not been worn. They must be returned in the same condition shipped. 

Note: We accept returns/exchanges and/or credits for items that are only purchased in our online boutique shopplanetbylaureng.com. Items that are purchased in other boutiques are not eligible for return, store credit or exchange. Please contact the store you bought the item from for any exchange or refund requests.

STEPS FOR AN EASY EXCHANGE

Visit Our Returns Page: CLICK HERE!

IMPORTANT: Have your Order Number and the Delivery Zip Code ready!

Follow the instructions online to process your return and to receive a PREPAID SHIPPING LABEL!

If you are having difficulty processing your return through our web site:

1. Email customercare@shopplanetbylaureng.com
2. Include in your email the following information:
     - Order Number
     - Details on why you are exchanging an item
     - Your phone number should you like to speak with a PLANET Stylist.

NOTE: FREE returns for U.S. orders only. For International orders outside the U.S., Customers are responsible for return shipping costs.

WHAT YOU CAN EXPECT

A Customer Care Stylist will contact you (via email or phone) within 24 hours (most times within the hour).

After reviewing your return request, a free shipping label will be sent via email for your use (U.S. requests only).

Once your items are received, reviewed and approved, we will exchange your item and you will be notified by email that the replacement is on its way!

PLEASE NOTE: ALL SALE ITEMS ARE FINAL SALE in which case they are not eligible for a refund, exchange, or store credit and cannot be returned.

COUPONS/DISCOUNTS
Coupon and discounted amounts will not be refunded when items are returned as they have no cash value. When a coupon or discount value is applied to your order, the value amount will be deducted from the refund if item(s) are returned.

GIFT CARDS
When returning an item purchased with a Gift Card, the refunded amount will be credited back to the original Gift Card first, preserving its value for future use. Please note that Gift Cards will not be refunded for cash if they haven't been fully utilized. If the refund exceeds the Gift Card's original value, the balance will be returned using the original payment method.

To ensure your fashion journey is seamless, our artisans are rapidly curating your orders with impeccable attention to detail.

Although we can't guarantee modifications or cancellations once an order is placed, we invite you to contact our customer concierge at: customercare@shopplanetbylaureng.com.

We'll do our utmost to accommodate any changes you desire. Thank you for your patience as we craft your ideal look.

Two chic reasons:

1. Your flair for fashion has led you to a much-coveted item.
2. We're crafting your individualized piece right here in the U.S.A.

Your wait is an investment in unparalleled style. At PLANET by Lauren G, we value your patience as we curate your next signature ensemble.

Credits from separate return transactions are not eligible for combination. Each credit is to be used independently for subsequent purchases. This policy ensures a streamlined and accurate processing of returns.

Purchase and Return Policy Adjustments
To ensure a positive shopping experience for all our customers and maintain the highest quality of our service and products, we closely monitor return patterns for signs of excessive returns and order cancellations. Our goal is to provide our customers with a seamless shopping experience, offering high-quality products that meet and exceed expectations.

Excessive Return Activity
While we offer a flexible return policy to guarantee customer satisfaction, we reserve the right to review accounts with unusually high numbers of returns or similar patterns that could be deemed as non-standard purchasing behavior. Such behaviors include, but are not limited to:

- Ordering and returning items in bulk, especially multiple sizes or colors of the same item with the intent to return the majority.
- Repeated patterns of purchasing and returning, indicating potential misuse of our return policy.

Consequences of Excessive Returns
Should we identify any abuse of our return policy, we reserve the right to take appropriate actions, which may include:

- Limiting the number of items that can be purchased or returned.
- Adjusting the return policy terms for specific accounts, including potential restocking fees.
- Temporary or permanent restrictions on your ability to place orders with us.

Encouraging Responsible Shopping
We encourage our customers to order thoughtfully, considering the environmental and operational impact of returns. Our customer care team is available to assist with any questions about sizing, fit, or style to help ensure your selections meet your needs and expectations.

Acceptance of Terms
By using our website and making a purchase, you acknowledge and agree to these terms, including our monitoring and management of return patterns. This policy is in place to ensure the sustainability of our operations and the continued ability to provide high-quality products to all our customers.

American Express, MasterCard, Visa, Discover, Paypal, and GPay.

We are pleased to offer our customers a one-time price adjustment on the first markdown of full-priced merchandise, within 14 days of the original order date. We are not able to offer price adjustments for subsequent markdowns of merchandise.

Please email customerservice@shopplanetbylaureng.com, share your order info so we can fulfill your request and adjust accordingly. We will get back to you within 48 hours of request. From date of credit, please allow 5-7 business days, dependent on banking institution.

We are required to charge sales tax on orders where required by state law. For detailed assistance, please contact a member of our Customer Service Team.